Returns Policy

We doubt you’ll want to return your order but, if you do, we operate a no quibble returns policy. 

If you are not completely satisfied with your purchase. Simply return the item(s) to us in its original condition (not after giving it a test-drive in a mosh-pit) within 14 days of receipt. We will issue an HEX store credit or a full refund on receipt of the item, or exchange the item for a different size / colour if you prefer.


Some products (such as Underwear and Body Jewellery) are non-returnable for hygiene reasons. 

Returns/ Exchanges

To return or exchange an item simply post the item
(by registered post) to us, together with the documentation you received from us, stating clearly:

  • Whether you require a refund or an exchange
  • If you require an exchange, don’t forget to state the size/ colour you require as a replacement.

 

The item you return is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods (such as Royal Mail Registered Post).

Please allow 7-10 days for your return to be processed

Address for Refunds and Exchanges:
Hex Piercing Ltd
3 Lees hall Chambers
Mincing Lane
Blackburn
Lancs
BB2 2AD

 

Valentine’s and Xmas Cards also gratefully received.

Faulty or Incorrectly Supplied Items

If the item you received is faulty or is not what you originally ordered, we’re sorry but you can rest assured someone will be publicly flogged. But this is rare.  Please e-mail quoting:

 

  • Your name and address
  • Details of the product
  • The nature of the problem
  • Please state whether you require a refund or a replacement.

We will then email you to advise you how to proceed.